FAQ

What Concerns can counselling help with?

Counselling can help with a large variety of things, but we'll list some common themes that come up here:
  • Abuse
  • Addictions
  • Anxiety
  • Bereavement
  • Boundary Setting
  • Career Exploration
  • Depression
  • Despair
  • Eating Concerns
  • Grief & Loss
  • Identity
  • Isolation
  • Loneliness
  • Relationship Conflicts
  • Relationship Rebuilding and Strengthening
  • Self-Esteem
  • Self-Exploration
  • Suicidal Ideation and Intention
  • Trauma
  • Phobias
  • Sex-related Concerns
  • Workplace Issues

Do you do direct billing?

Registered Social Workers (RSW) are able to diect bill, however, Registered Clinical Counsellors (RCC) are not. RCCs are happy to send you a receipt or invoice for your session so you can submit it to your insurance coverage for reimbursement. 
​Please check with your provider beforehand to confirm the type of coverage they offer.

Do you offer family counselling?

Many of our counsellors do! Look for counsellors who work with relationships.

How Can I know if a counsellor will be a good fit?

You can learn a bit about each of our counsellors by reading their bios under "Counsellors" and "Lower Cost Counselling." All of our counsellors accepting new clients offer free consultations which gives you an opportunity to get a sense of a counsellor before booking with them.

Will my information and involvement in counselling be kept confidential?

Yes, absolutely. We adhere to the BCACC's standards for privacy and confidentiality. 

How long does Counselling take?

Counselling is a journey that often takes time, and the length cannot be predicted and relies on many factors such as previous experiences in counselling, working through childhood versus adulthood trauma, 

Do I have to have weekly sessions?

Nope! Although it's great to discuss frequency with potential counsellors, there is no requirement for how often you attend sessions.

What if I start with a counsellor and realise it's not a good match?

Luckily, if you try someone out and it's discovered that it's not a great match for you, we have lots of other counsellors who would be happy to meet you and see if you might have a more seamless connection with them.

Should I tell people I'm seeing a counsellor?

As counsellors, we see no shame in accessing counselling support no matter the issue. We encourage you to be as open or private about your counselling journey as you'd like to be with your trusted people.
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Client Rights

  • Clients have the right to end a therapeutic relationship at any time for any reason and do not need to provide any explanations.
  • If a client has felt harmed by their counsellor, physically, emotionally, mentally, or spiritually, they have a right to file a complaint to their counsellor's supervisor and governing body. The governing body of Registered Clinical Counsellors (RCC) is the British Columbia Association of Clinical Counsellors (BCACC). For more information on filing a complaint through the BCACC, click here.